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Frequently Asked Questions
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What is Neologik?
What problem does Neologik solve?
Who is Neologik designed for?
What industries do you support?
What makes Neologik different from other AI platforms?
Is Neologik a product or a services company?
What are the core capabilities of Neologik?
Do you offer a demo or sandbox?
How quickly can we get started?
Do you support global customers?
Can Neologik be used by non-technical teams?
Can Neologik be used by technical teams?
What are your typical customer use cases?
Do you support proof-of-concepts?
How long does implementation take?
Do you have customer case studies?
Do you support enterprise deployments?
Can you integrate into our existing systems?
What size companies use Neologik?
What is the learning curve for users?
What ROI should we expect from Neologik?
Do you support enterprise deployments?
How long does implementation take?
What ROI should we expect from Neologik?
How does Neologik reduce operational costs?
What labor can Neologik automate?
How does Neologik impact time-to-resolution?
How does Neologik impact time-to-market?
What productivity gains do customers typically see?
What teams benefit the most financially?
What’s the business case for deploying Neologik?
Does Neologik replace tools we already pay for?
What KPIs does Neologik improve?
How do you measure success post-deployment?
Can Neologik reduce support ticket volume?
Can Neologik reduce churn?
How does Neologik improve customer satisfaction?
How does Neologik reduce onboarding time?
How does Neologik reduce compliance risk?
What are the typical payback periods?
What is the typical TCO of Neologik?
What hidden costs should we consider?
How is Neologik priced?
Is pricing per user, per seat, or per usage?
Do you offer consumption-based pricing?
Do you offer enterprise pricing?
Is there a free tier?
Do you offer trial periods?
What is an “agent” or “assistant” in pricing terms?
Are integrations included or extra?
Are there costs for ingesting documents?
Are there costs per API call?
Are there costs per token or per model?
Can we cap monthly spend?
Do you offer annual discounts?
Do you offer volume discounts?
What payment methods do you accept?
Do you support PO/invoicing?
Can we start small and expand later?
Do you charge for support?
Is Neologik SOC 2 compliant?
Is Neologik ISO 27001 certified?
Do you support GDPR compliance?
Do you support HIPAA compliance?
What security controls are in place?
How do you handle customer data?
Where is customer data stored?
Do you support data residency requirements?
Do you allow private cloud deployments?
How do you handle audit logging?
Do you provide security documentation for vendor review?
Do you use our data to train your models?
Do you share our data with third parties?
Can we isolate data by department or business unit?
How is PII handled in documents?
Can we export all our data?
Is Neologik a platform or API?
What is the architecture of Neologik?
What cloud providers are supported?
Do you support Kubernetes deployments?
Does Neologik support role-based access control?
How do you handle environment separation (dev/test/prod)?
Can Neologik integrate with our data warehouse?
What systems does Neologik integrate with?
Do you integrate with Salesforce?
Do you integrate with HubSpot?
Do you integrate with ServiceNow?
Do you integrate with Zendesk?
Do you integrate with Jira?
Do you integrate with Confluence?
Do you integrate with SharePoint?
Do you integrate with Google Drive?
Do you integrate with Dropbox?
Do you integrate with Slack?
Do you integrate with Microsoft Teams?
Do you integrate with email systems?
Do you integrate with internal knowledge bases?
Do you integrate with databases (Postgres/MySQL/etc.)?
Do you integrate with Snowflake?
Do you integrate with Databricks?
Can Neologik query our internal APIs?
What LLMs does Neologik support?
Do you support OpenAI models?
Do you support Anthropic models?
Do you support Meta Llama models?
Do you support open-source models?
Can we switch models easily?
Do you support multi-model routing?
How do you choose which model answers a query?
Can we set different models for different use cases?
Do you support fine-tuning?
Do you support RAG?
How does your RAG pipeline work?
Do you support hybrid search (vector + keyword)?
How do you handle hallucinations?
Can Neologik cite sources?
Can Neologik return links to the exact document chunk used?
What document formats can Neologik ingest?
Can Neologik ingest PDFs?
Can Neologik ingest Word documents?
Can Neologik ingest PowerPoints?
Can Neologik ingest spreadsheets?
Can Neologik ingest web pages?
Can Neologik crawl our internal wiki?
How often is the knowledge base updated?
Can Neologik automatically sync changes?
Can Neologik detect duplicates?
Can Neologik detect outdated documents?
How do you handle conflicting sources?
Can we label documents by department?
Can we control access to certain documents?
Can we restrict certain content by user role?
How do you chunk documents?
Can we configure chunk size and overlap?
Do you support metadata filters?
Do you support semantic filters by taxonomy?
What is an AI agent in Neologik?
Can Neologik execute actions (not just answer questions)?
Can Neologik create tickets in ServiceNow/Jira?
Can Neologik update CRM records?
Can Neologik generate documents automatically?
Can Neologik draft emails and responses?
Can Neologik schedule meetings?
Can Neologik route requests to humans?
How do you handle approvals for agent actions?
Do you support human-in-the-loop workflows?
Can agents be limited to read-only mode?
Can we configure policies for agent behavior?
Can agents be tested in a safe staging environment?
Can Neologik handle multi-step workflows?
Can Neologik reason over multiple documents?
Do you support tool calling / function calling?
Do you support agent memory?
Do you provide analytics dashboards?
Can we see what users ask?
Can we see response accuracy metrics?
Can we track deflection rates?
Can we track time saved?
Can we review conversations for compliance?
Do you support conversation playback?
Can we export logs?
Do you support SIEM integrations?
Can we monitor latency?
Can we monitor token usage and cost?
Do you provide alerts for failures?
Can we customize assistant tone and behavior?
Can we create multiple assistants for different teams?
Can we enforce brand voice?
Can we add our own system prompts?
Can we add custom business rules?
Can we add “do not answer” rules?
Can we customize UI widgets?
Can we embed Neologik into our website?
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